Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Human Services Executive Staff

Press Enter to show all options, press Tab go to next option

Dena_Murphy_Cropped  Dena Murphy

  Department of Human Services

uetzc_Cropped  Cindy Uetz

  Chief Deputy Director
  Department of Human Services 




holiwep_cropped  Pam Holiwell

  Assistant Director
  Child Protective Services


VanessaFrando cropped  Vanessa Frando

  Assistant Director
 Program Support Bureau



reeda_Cropped  Antanette Reed

  Assistant Director
  Employment and Financial Services


  Susan Casterline

  Assistant Director
  Fiscal Support

AdrianaKessler_Cropped  Adrianna Kessler

  Senior Human Resources Manager 

DanMiller_cropped  Dan Miller

  Civil Rights Coordinator