Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Antanette Reed

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Assistant Director, Employment & Financial Antanette ReedServices Department of Human Services

Antanette Reed is an Assistant Director overseeing the largest division at DHS-  Employment and Financial Services (E&FS), which includes public assistance programs: General Assistance, CalFresh, CalWORKs, and Welfare to Work.  She began working for the Department of Human Services in 1990 as an extra help social worker in Child Protective Services and later returned as an Extra Help Social Worker in E&FS in 1993 and was then hired as a permanent social worker in 1994.  She transferred to Child Protective Services in 1996 and remained in that program as a Social Worker, Social Service Supervisor, Program Director and was promoted to Assistant Director of Child Protective Services in 2011, after she received her graduate degree in Social Work.  In March 2019, she once again returned to Employment and Financial Services as the Assistant Director.

Ms. Reed earned a Bachelor of Arts degree in Criminal Justice, as well as a Master’s degree in Social Work, both from California State University Bakersfield.