Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Cindy Uetz

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Chief Deputy Director, Department of Human Services

Cindy began her employment with the Department in 1987 as an Account Clerk in the Mojave Office.  She promoted to Eligibility Worker and up through the ranks to Eligibility Supervisor and was promoted to Assistant Program Director, assigned to the Bakersfield office in 1998. In 2007, Cindy was promoted to Program Director assigned to the Administrative Services Bureau where she provided direct support of Policy and Legislation and was a leader in driving Kern’s successful migration to a new computer eligibility system.  In 2011, Cindy was promoted to Assistant Director of Administrative Services, where in this position she led areas such as Relative Assessment, Licensing, Foster Care Ombudsman, and other Administrative support areas such as Facilities, Fleet and Mail Services, Information Technology, Policy and Legislative Analysis, as well as additional Program Support areas, Quality Assurance and Quality Control, Appeals, Income Review Overpayment Recovery, MEDS and the Work Participation Rate units.  She also provided contract oversight of the Gang Prevention and Medi-Cal Outreach, Enrollment and Retention grant activities, as well as oversees grant funding opportunities.  In May, 2015, Cindy was appointed as Chief Deputy Director under Director, Dena Murphy for the Department of Human Services for which she brings a wealth of program, administrative, and technical experience.