During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus.
While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to www.C4Yourself.com and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.
Assistant Director, Fiscal Support
Department of Human Services
Susan Casterline is an Assistant Director overseeing Fiscal areas including budget, claiming, benefit issuances, accounting, collections, accounts payable and reporting. She began working for the County of Kern in 1999 and for the Department of Human Services in 2011 as an Assistant Director. She has fiscal related experience and knowledge in all program areas of Human Services and past work experience with other Kern County departments as well as private industry. She has earned a Bachelor of Science Degree in Business Administration, with an emphasis in Accounting, from San Diego State University.