Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Foster/Resource Family (RFA)

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Resource Family Support Team Newsletter

Informational Links

Resource Family Friendly Businesses (RFFB)

Specialized Care and Incentive Assistance Program (SCIAP) and Respite Care

The SCIAP is a funding program designed to enhance the lives of special needs foster children who have health and/or behavioral problems and are found to be in need of enhancement to their lives.

Health Care Program for Children in Foster Care

Bakersfield College - RFA Pre-Service Training Schedule & Ongoing Training Schedule

Informational Handouts

Resource Family Guide to Services 2020

Guía de Servicios Para Familias de Apoyo 2020

Civil Rights (Brochure): English | Spanish

Your Civil Rights explained. Contact information to file a complaint if you are having problems with your aid or services.

Families Formed with Love (Brochure): English | Spanish

Information on becoming a Resource Family.

Important Information for Relatives Considering Placement of a Child (Brochure): English | Spanish

Information on laws, relative placements, special considerations for placement, and what happens after parental rights are terminated.

RFA Written Directives Version 6.1: English

The written processes, standards, and requirements issued by the California Department of Social Services (CDSS) for the Resource Family Approval Program. The Written Directives have the same force and effect as regulations, and they ensure counties use the same standards for Resource Family Approval.


RFA Forms on the California Department of Social Services (CDSS) Website: English | Spanish

If you need a specific RFA form, look under “R” on the CDSS website. You can download and print forms to give your assigned RFA Social Worker.

5 Step Application Process: English | Spanish

RFA Home Inspection Checklist: English | Spanish

Unusual Incident Report: English | Spanish

If any of the following events listed below occurs to the child/youth placed with your family, you are to report within 24 hours after the event occurs by telephone, email, or fax to the Family Services or Adoptions Social Worker of the child/youth and also your Resource Family Approval (RFA) worker. In addition, a written Unusual Incident/Injury Report should be submitted within 7 calendar days after the event occurred.

  • Death of any child
  • Any suspected child abuse or neglect, as defined in Penal Code section 11165.6
  • Any injury to or illness of a child/youth that requires emergency medical treatment or hospitalization
  • Any unusual incident or absence of a child/youth which threatens the physical or emotional health or safety of any child in the home
  • Communicable disease outbreak as reported to the caregiver by a health professional or by the local health authority
  • Poisonings
  • Fires or explosions which occur in or on the premises

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