Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Fraud Prevention

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If a person deliberately gives the county wrong information, or incomplete information, and then receives some benefits from that deception, then welfare fraud has taken place. Fraud is a crime and is punishable by fine or imprisonment, and can result in the loss of further assistance.

As the first step in fraud prevention, clients are advised what fraud is, that it is a crime, what the penalties can be, and how to prevent fraud.

A client can easily prevent welfare fraud simply by keeping the department informed.

Computer matches keep us posted on each clients earnings, property, Unemployment Benefits, Disability Benefits, Social Security or SSI/SSP.

Trained and experienced Eligibility Technicians and Welfare Investigators delve into any questionable situation.

The best tool for the prevention of welfare fraud is an alert public.

If you see a suspicious situation, call the fraud hotline (661) 633-7283.