Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.



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Medi-CalMedi-Cal provides free or low-cost health insurance for eligible individuals that comes with a range of health benefits and services.

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In Kern County, two Health Plans are available for those who qualify. These two Health Plans, Health Net and Kern Family Healthcare, make available primary care physicians, specialist, hospitals, and other medical professionals for you and your family's health care needs. It is important that you attend a Health Care Options presentation to receive more information regarding your Medi-Cal benefits.

California Health Care Options (HCO) Presentations are educational and informational sessions offered to Medi-Cal eligible persons at the local County welfare offices throughout Kern County. They provide the tools with which to make an informed decision about how you want to receive your Medi-Cal benefits.

No appointment is necessary and all services are free. Medi-Cal participants and applicants may be referred by County Eligibility workers, by the HCO Call Center (1-800-430-4263), by the informing packet materials they receive in the mail, or you can just walk-in and ask for the Health Care Option representative. Customer service is available to answer questions, assist with the paperwork or accept enrollment/ disenrollment forms.

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