Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Child Protective Services

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We create remarkable experiences building resiliency, safety, value and respect. We are passionate and committed to transforming the lives of those we serve and those who serve.

What is Child Abuse, Neglect and Exploitation?

Child abuse is physical injury inflicted non-accidentally on a child by a parent, Guardian or other adult. Child neglect is any mistreatment that threatens the child's health, safety or welfare.

Child sexual exploitation (CSE) is a form of sexual abuse that involves the manipulation and/or coercion of young people under the age of 18 into sexual activity.

View more information or report abuse.

Are You a Relative of a Child in Foster Care?

If you are a relative of a child who you believe is in the care of Child Protective Services (CPS) please read Important Information for Relatives Considering Placement of a Child brochureView additional resources for foster families.

Make a Difference

Child welfare social work is a field of social work that involves ensuring children's needs are met and strengthening families. Professionals in this field seek the best interests of all children we serve. Working as a child welfare social worker is both challenging and rewarding. Social Workers help children and families in need of assistance and support. Join Kern County child protective services and make a difference!