Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Child and Family Team Meetings (CFTM)

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For more information about the Child and Family Team Meeting process, view the following documents:

What is a Child and Family Team Meeting?

Child and family team meetings bring family members together so that, with the support of professionals and community resources, they can create a plan that ensures child safety and meetsCFTM image the family's needs. The family has input about those involved with the process.

Who Can Attend the Meetings?

Parents and children are an essential part of any Child and Family Team Meeting. Family members are encouraged to invite people they feel will be supportive to them including relatives, community representatives, friends, neighbors, clergy, teachers, etc.

What Happens at the Meetings?

A trained facilitator will lead a discussion directed at the goals established by the child and/or family. The primary purpose for each Child and Family Team Meeting is to make meaningful and thoughtful decisions about a child and a family to help the family plan for the future.

What Does KCDHS Expect of Families at the Meeting?

KCDHS views parents, other family members and guardians as experts in how the family operates. The Child and Family Team members will look to the family to find out what will help the team to establish the goals of the meeting. The family may also identify outside supports to join the team that may help the family achieve its goals.

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