During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus.
While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to www.C4Yourself.com and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.
Court Ordered Services are services such as counseling programs, classes, and/or drug testing services to help parents improve their skills as parents and help them resolve the conditions, which caused the removal of the children in their care. For Court ordered services, the Resource Directory that is listed below contains the names and numbers for locating facilities that will fulfill the Court order requirements. It is important to choose the services that you have been court ordered to complete from this list of providers. We hope you find this directory helpful in locating the services to fit your family’s many needs. If you have any questions in regard to court ordered services please contact your assigned social worker.
The Resource Directory is not only for Court ordered services, starting on page 32, the Resource Directory lists community resources for families such as After-school programs, Children’s counseling, and many other local facilities and programs.