Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.



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Visitation is vital to a child maintaining family relationships and cultural connections. Visitation refers to the scheduled contact parents have with their children. Often, parents are court ordered to have these visitations supervised or facilitated by the Department of Human Services. For more information about supervised visits, please refer to the Visitation Resource Guide.


Social Services Building

The Department of Human Services hosts the majority of scheduled visits at:

The Department of Human Services
Social Services Lobby
100 E. California Ave
Bakersfield, CA 93302

Visits that occur in the Social Services building:

  • Private in-door visits
  • Designated rooms with couches
  • Bathroom accessibility
  • No water or kitchen access
  • All visits are able to be supervised from an adjacent room

Children's Visitation Center

Children’s Visitation Center (CVC)
420 Alpine Street
Bakersfield, CA 93302

Visits that occur in the Children’s Visitation Center:

  • In-door and out-door visits available
  • Designated rooms with couches
  • Bathroom accessibility
  • Water or kitchen access with a refrigerator, oven, and a microwave.

    Visitation Page Header Image 750x211

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