Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Employment Services

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Welcome to the CalWORKs Welfare-to-Work Program. The information contained here will help you understand how the Welfare-to-Work Program works for you.

How Can the Welfare-to-Work Program Help Me?

The purpose of the Welfare-to-Work Program is to help you prepare for work and find a job. Finding a job will help you become self-sufficient and your family will enjoy a better way of life. Your job will help position you as a positive role model for your children, increase your self-confidence and build your future.

The Welfare-to-Work Program has been designed with each individual in mind. You can succeed.

Welfare-to-Work helps you find the employment necessary to support yourself independently. If necessary, you can improve your job skills or learn new skills to help you get a job in today's workforce.

Welfare-to-Work Employment Social Services Workers are with you every step of the way, and will assist you with important supportive services such as child care, transportation, and work or training-related expenses.

What are Supportive Services?

We understand that you may need help with childcare, transportation, and work or training expenses to participate in you Welfare-to-Work activities. Your Employment Services Social Service Worker will discuss your need for supportive services and explain how we may help pay expenses such as childcare, transportation, work or training needs (ancillary payments). We can assist with work or training-related costs that are required for your job or to participate in your assigned Welfare-to-Work activities. These costs may include books, tools, uniforms or other special clothing.