Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Welfare-to-Work Services

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Program Overview

The Welfare-to-Work Program is designed to assist individuals receiving cash aid benefits through the CalWORKs Program. The primary benefit of the Welfare-to-Work Program is to provide you with the tools required to prepare for work and to be able to support your family. Our goal is to assist you in realizing your full potential so that you and your children can improve the quality of your life.

How Welfare-to-Work Can Change Your Life

As a participant in the Welfare-to-Work Program, you will have the opportunity to work directly with an assigned Social Service Worker who will provide ongoing support and accountability to encourage you to complete your activity plans and achieve your long-term goals. You are eligible to receive supportive services (child care, transportation, etc.) and resources that are exclusive to individuals who are actively participating in the Welfare-to-Work Program.

Welfare-to-Work Program Services

As a participant in the Welfare-to-Work Program, you have the opportunity to participate in activities that will help you get back into the workforce so that you can support your family without the assistance of cash aid:

  • Job Readiness Workshops
  • Job Placement
  • Life Skills Workshops
  • Employment Preparation
  • Paid Work Experience
  • Counseling
  • Job Retention Services

Supportive Services

You may be eligible to receive supportive services if you are actively participating in the Welfare-to-Work Program. We can assist you with the following:

  • Child Care - Assistance with child care costs and opportunity to select from a large number of qualified providers.
  • Transportation - GET and Kern Regional Transit bus passes and/or mileage reimbursement.
  • Employment/Training Related Costs - Such as uniforms, tools, textbooks, and clothing.