Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


General Assistance

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The Kern County General Assistance (GA) Program provides financial assistance to residents of Kern County who have no other means of support. Single adults and couples without minor children may be eligible. The General Assistance program provides minimal assistance with rent, utilities, transportation and personal needs.

General Assistance applicants may also be eligible for CalFresh and/or Medi-Cal. If you have a long-term disability, you may be eligible for Supplemental Security Income (SSI). The Kern County Department of Human Services has a Disability Advocate program to assist GA applicants with the SSI process.

To apply for General Assistance please call or visit any of the offices below Monday through Friday 7:30 a.m. - 4:00 p.m.

  1. You may apply in person - at any Kern County Department of Human Services offices in Bakersfield or districts
  2. By phone - via public line (661) 631-6000 or CAT line (877) 410-8812
  3. By mail - Kern County DHS P.O. Box 511 Bakersfield, CA 93302 or any district office
  4. By fax - (661) 631-6573

Click here for General Assistance Application-English

Haga clic aquí para la Solicitud de Asistencia General-Español