Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Resource Family Approval (RFA)

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What is Resource Family Approval (RFA)?

The RFA program is a unified, family-friendly, and child-centered Resource Family approval process. A Resource Family shall be considered eligible to provide care for related and unrelated children in out-of-home placement. With RFA, a Resource Family shall have a pathway to permanency for adoption, legal guardianship, or long-term care.*

*Please note when a child is in adoptions, additional requirements may be required per state adoption regulations.*

5 Steps to Complete the RFA Process

View the handout to see the 5 steps to become approved to care for related and unrelated children.

Resource Family Orientation

Interested in becoming a Resource Family? You can view an online presentation explaining the requirements to becoming a Resource Family. Available in English and Spanish. After viewing the orientation, you will be given information to take the next step to becoming a Resource Family.

In-person orientations are offered the 2nd and 4th Thursday of the month from 5:30 p.m. to 8:30 p.m. (only the 2nd Thursday in November and December). Spanish Resource Parent orientation is the 3rd Thursday of the month from 5:30 p.m. to 8:30 p.m. For more information on becoming a Resource Parent please call (661) 631-6204.

Public Service Announcements (PSAs)

"The Gibson Family Story"

"See Me" Foster Care"See Me" Foster Care (30 seconds)

"See Me" Probation Youth"See Me" Probation Youth (30 seconds)

Families Formed With Love PSAFamilies Formed With Love PSA (30 seconds)

Families Formed With Love PSAFamilies Formed With Love PSA (2 minutes)

Familias Formadas Con Amor PSAFamilias Formadas Con Amor PSA (30 seconds)

Familias Formadas Con Amor PSAFamilias Formadas Con Amor PSA (2 minutes)

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