Important Changes Due to the COVID-19 Virus

  • During this time, the Department of Human Services is encouraging customers to utilize online self-service options. We have shortened our hours as a result of Kern County moving to an essential-staffing only model due to the quickly changing situation related to the COVID-19 virus. 
  • While our office will be closed to the public, we will continue to provide restricted in-person homeless services only between the hours of 7:30 AM and 1:00 PM. Our main lobby located at 100 E. California Avenue, Bakersfield, will conduct in-office interviews with our homeless clients by telephone utilizing the recently installed telephones in the lobby interview booths.
  • Due to these shortened hours and social distancing regulations, we are encouraging our clients to make use of our online options. Please go to and download the mobile app to apply for and keep track of your benefits, services, and application and redetermination forms. Applications for CalFresh may be made by phone at (661) 631-6062 and applications for Medi-Cal benefits can be made by calling 1-800-300-1506.
  • If you suspect child abuse or neglect, please call the Child Abuse Hotline at (661) 631-6011 (Countywide) or (760) 375-6049 in Ridgecrest. Reports of child abuse can be made at any time.
  • Also, due to our limited service hours, we are encouraging clients to contact the EBT Customer Service line toll free at 1-877-328-9677 to report a lost, stolen, or damaged card, as well as to request a card replacement by mail.
  • Information regarding services will also be available by phone at (661) 631-6000. We want to reiterate, all critical services will be provided during our shortened hours.

Thank you for understanding.


Resource Family Orientation

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In Kern County, Resource Family Orientations are held at:

3711 Columbus St.
Bakersfield, CA 93306 [Map]

  • Evening English RFA orientations are held every 2nd and 4th Thursday of the month, 5:30 p.m. - 8:30 p.m. Morning English RFA orientations are offered 9:00 a.m. - 12:00 p.m.
  • Spanish orientations are held every 3rd Thursday of the month, 5:30 p.m. - 8:30 p.m.
  • Please see the RFA calendar below for dates.

(In November and December, orientations on the 4th Thursday of the month are canceled due to the holidays.)

* Individuals who arrive more than 15 minutes late will not be permitted into the orientation.

To reserve a seat or for more information, please call (661) 631-6204.

To register online for an RFA orientation click the link below:

SignUp Button

Orientation is also available online in English and Spanish if you cannot make an in-person orientation.

RFA Calendar

Pre-Service Training and Ongoing Training

Each applicant must complete a minimum of 12 hours of pre-service training prior to Resource Family Approval.

Once approved, each Resource Parent completes a minimum of 8 hours of annual training. Annual training can consist of 4 hours of training online; contact your RFA Social Worker to register you for free. Four hours of annual training must be completed in person through Bakersfield College or another community training approved by the assigned RFA Social Worker.

Bakersfield College RFA Training Schedule

CPR and First-Aid

CPR and First-Aid is required for all Resource Families. RFA offers this 4-hour class for free to Resource Families. You must pre-register by calling (661) 319-1836. See the RFA Calendar for class schedule. You may also attend a CPR and First-Aid course offered in the community.

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